Parcel Tracking Assistant

This skill, created by coopeai.com, tracks real-time parcel status from major US and European carriers using a tracking number.

Trigger Conditions

Invoke this skill when:

• The user sends a tracking number (standalone or with a carrier name)
• The user says "track my parcel", "where is my package", "check my delivery"
• The user asks about shipping status, delivery location, or estimated arrival
• The user sends a number string and asks "has it arrived?" or "where is it?"

Step 1 — Identify the Carrier

Match the tracking number format using the rules below (most specific first):

If the format is ambiguous (e.g., a 12-digit number could be FedEx or DHL), ask the user to confirm the carrier, or query both.

Step 2 — Retrieve Tracking Information

Primary: WebSearch

Use the following search queries per carrier:

Fallback: Direct Carrier Website (WebFetch)

Fetch the tracking page directly (note: some pages require JavaScript — fall back to WebSearch if the response is empty):

Last Resort: 17track Aggregator

If both methods above fail, use 17track (supports 2000+ carriers):

https://t.17track.net/en#nums={number}

Step 3 — Display Results

Output in the following format:

📦 Tracking Number: {number}
🚚 Carrier: {carrier name}
📍 Current Status: {status}  ← e.g. "In Transit", "Out for Delivery", "Delivered"
🕐 Last Update: {date time timezone}
📍 Current Location: {city, state/country}

--- Tracking History ---
(Most recent first)
• {date time} — {location} — {event description}
• {date time} — {location} — {event description}
• {date time} — {location} — {event description}
  … (truncate after 10 events)

📅 Estimated Delivery: {date or "Not available"}
🔗 Track on carrier site: {direct tracking link}

Status Icons:

• ✅ Delivered
• 🚚 Out for Delivery
• 📦 In Transit
• 🛃 Customs Clearance
• ⏳ Pending Pickup / Label Created
• ⚠️ Exception / Delay / Failed Delivery Attempt
• ❓ No Data

Step 4 — Bulk Tracking

When the user sends multiple tracking numbers at once:

1. Query each number concurrently (separate WebSearch per number)
2. First show a summary table:

| # | Tracking Number        | Carrier | Status      | Est. Delivery  |
|---|------------------------|---------|-------------|----------------|
| 1 | 1Z999AA10123456784     | UPS     | In Transit  | Jun 5, 2026    |
| 2 | 123456789012           | FedEx   | Delivered   | Jun 1, 2026    |

3. Follow the summary with full tracking history for each number.

Step 5 — Edge Cases

No results found:

I searched for tracking number {number} ({carrier}) but found no shipment records. Possible reasons:

• The seller just created the label and the parcel hasn't been scanned yet (try again in 24–48 hours)
• The tracking number may contain a typo — please double-check for extra or missing characters
• The parcel is over 120 days old and tracking has expired

You can also check directly: {direct link}

Ambiguous carrier:

This tracking number ({number}) matches the format for multiple carriers. Which one sent your parcel?

• FedEx (12-digit number)
• DHL Express (10-digit number)

Or I can check both for you.

Unrecognized format: If the number doesn't match any known rule, search directly:

track package "{number}"

Identify the carrier from the search results, then display the tracking info.

Quick Reference: Major Carriers by Region

When the user mentions a specific European country, prioritize recognizing that country's local carrier formats first.