Segment

Connect to Segment's Customer Data Platform to manage sources, destinations, contacts, segments, and track user events. Send identity and event data, manage suppression lists, and configure marketing integrations.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Segment API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Segment
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Segment

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│  Segment API     │
│   (User Chat)   │     │   (Proxy)    │     │  (Sources,       │
│                 │     │              │     │  Destinations)   │
└─────────────────┘     └──────────────┘     └──────────────────┘
         │                    │                      │
         │  1. Install Plugin │                      │
         │  2. Pair Device    │                      │
         │  3. Connect Segment │                      │
         │                    │  4. API Key Proxy    │
         │                    │  5. Request Forward  │
         │                    │                      │
         ▼                    ▼                      ▼
   ┌──────────┐        ┌──────────┐         ┌──────────┐
   │   SKILL  │        │ Dashboard│         │  Segment │
   │   File   │        │   Auth   │         │   CDP    │
   └──────────┘        └──────────┘         └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Segment again."

Quick Start

# Get destination details
clawlink_call_tool --tool "segment_get_destination" --params '{"destination_id": "YOUR_DESTINATION_ID"}'

# List warehouses connected to a source
clawlink_call_tool --tool "segment_list_connected_warehouses_from_source" --params '{"source_id": "YOUR_SOURCE_ID"}'

# Identify a user with traits
clawlink_call_tool --tool "segment_identify" --params '{"user_id": "USER123", "traits": {"email": "[email protected]", "name": "Alice"}}'

Authentication

All Segment tool calls are authenticated automatically by ClawLink using your Segment API key stored securely in the dashboard.

No API key is required in chat. ClawLink injects your API key into every Segment API request on your behalf.

Getting Connected

1. Install the ClawLink plugin (see Install above).
2. Pair the plugin with clawlink_begin_pairing if it is not configured yet.
3. Open https://claw-link.dev/dashboard?add=segment and connect Segment with your API key.
4. Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

clawlink_list_integrations

Response: Returns all connected integrations. Look for segment in the list.

Verify Connection

clawlink_list_tools --integration segment

Response: Returns the live tool catalog for Segment.

Reconnect

If Segment tools are missing or the connection shows an error:

1. Direct the user to https://claw-link.dev/dashboard?add=segment
2. After they confirm, call clawlink_list_integrations to verify
3. Then call clawlink_list_tools --integration segment

Security & Permissions

• Access is scoped to the Segment workspace and sources associated with the connected API key.
• All write operations require explicit user confirmation. Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.
• Destructive actions (delete source, remove write key) are marked as high-impact and must be confirmed.
• Write keys for sources should be kept secure — revoke and rotate them if compromised.

Tool Reference

Source Management

Destination Operations

User Identification & Tracking

Data Import

Keys & Access

Usage & Monitoring

Code Examples

Identify a user with traits

clawlink_call_tool --tool "segment_identify" \
  --params '{
    "user_id": "USER123",
    "traits": {
      "email": "[email protected]",
      "name": "Alice Smith",
      "plan": "pro"
    }
  }'

Track a custom event

clawlink_call_tool --tool "segment_track" \
  --params '{
    "user_id": "USER123",
    "event": "Purchased",
    "properties": {
      "product": "Widget",
      "price": 29.99,
      "currency": "USD"
    }
  }'

Add labels to a source

clawlink_call_tool --tool "segment_add_labels_to_source" \
  --params '{"source_id": "YOUR_SOURCE_ID", "labels": ["production", "web"]}'

Batch multiple calls

clawlink_call_tool --tool "segment_batch" \
  --params '{
    "batch": [
      {"type": "identify", "traits": {"email": "[email protected]"}},
      {"type": "track", "event": "Signed Up", "properties": {"source": "landing-page"}}
    ]
  }'

Discovery Workflow

1. Call clawlink_list_integrations to confirm Segment is connected.
2. Call clawlink_list_tools --integration segment to see the live catalog.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration segment.
5. If no Segment tools appear, direct the user to https://claw-link.dev/dashboard?add=segment.

Execution Workflow

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → describe → call                                │
│                                                             │
│  Example: List destinations → Get metrics → Show results    │
└─────────────────────────────────────────────────────────────┘
                               │
                               ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                    │
│  describe → preview → confirm → call                        │
│                                                             │
│  Example: Describe tool → Preview changes → User approves   │
│           → Execute track/identify                          │
└─────────────────────────────────────────────────────────────┘

1. For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
2. Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
3. Prefer read, list, and get operations before writes when that reduces ambiguity.
4. For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
5. Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Notes

• Identify and Track calls require a valid identity (user_id or anonymous_id) — without one, events cannot be associated with users.
• Batch operations reduce HTTP overhead when sending multiple events — use them for efficiency when tracking several events at once.
• Historical data imports must include the original timestamp (timestamp field) to maintain accurate event chronology.
• Source write keys are sensitive — only revoke them when rotating or decommissioning a source.
• Delivery metrics provide event-level delivery status to destinations — use them to diagnose destination-level issues.

Error Handling

Troubleshooting: Tools Not Visible

1. Check that the ClawLink plugin is installed:

   openclaw plugins list
   

2. If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.
3. If a fresh chat does not help, run:

   openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
   openclaw gateway restart
   

4. After restart, tell the user to send /new again and retry.

Troubleshooting: Invalid Tool Call

1. Ensure the integration slug is exactly segment.
2. Use clawlink_describe_tool to verify parameter names and types before calling.
3. For write operations, always call clawlink_preview_tool first.

Resources

• Segment API Documentation
• Segment Sources
• Segment Destinations
• Segment Identify API
• Segment Track API
• ClawLink: https://claw-link.dev
• ClawLink Docs: https://docs.claw-link.dev/openclaw
• ClawLink Verification: https://claw-link.dev/verify

Related Skills

• HubSpot CRM — For CRM and marketing automation
• Salesforce CRM — For enterprise CRM operations

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