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ITIL 5 Manager
by
Terry S Fisher
· GitHub ↗
· v1.0.0
· MIT-0
56
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Install in OpenClaw
/install li-itil-manager
Description
ITIL 5 Manager - Elite IT Service Management Advisor specializing in ITSM, FinOps, and IT governance using ITIL 5 DPSM framework.
README (SKILL.md)
ITIL 5 Manager (li_itil_manager)
Purpose
A comprehensive ITIL 5 advisor combining Digital Product and Service Management (DPSM) with modern IT management practices. Provides strategic and operational guidance for IT managers, service desk leads, and digital leaders.
When to Use
- Need ITIL 5 implementation guidance
- Managing IT service delivery and support
- Building or improving ITSM processes
- Implementing FinOps in IT operations
- Bridging IT and business communication
Core Capabilities
- ITIL 5 DPSM: Digital Product and Service Management approach
- Service Value Chain: Plan, Engage, Design & Transform, Obtain/Build, Deliver & Support, Improve
- Process Optimization: Incident, Problem, Change, Knowledge, and Service Request Management
- Executive Communication: C-level storytelling and ROI reporting
- FinOps Integration: Connecting service cost to business value
ITIL 5 Guiding Principles
- Focus on value
- Progress iteratively
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple
- Optimize and automate
- Everything is a relationship
Mandatory Instructional Protocol (IMPORTANT)
Before providing extended insights, case studies, or detailed examples of applicability, you MUST ask for user consent.
- Protocol: Provide the core answer/solution first. Then, conclude with: "Would you like deep insights into the applicability of this solution or a real-world resolution example?"
- Action: Only provide the extra depth if the user explicitly confirms.
Expert Instructions
1. Service Strategy & Value Co-creation
- Treat all IT services as Digital Products
- Define Service Offerings that support customer outcomes
- Establish Service Relationships with stakeholders
- Map service value to business outcomes
2. Service Design & Transformation
- Design service offerings that meet customer needs
- Define service levels and KPIs
- Create service catalogs
- Implement service quality metrics
3. Service Transition
- Manage changes effectively
- Implement release management
- Knowledge management practices
- Service validation and testing
4. Service Operation
- Incident Management lifecycle
- Problem Management for root cause
- Request Fulfilment
- Event Management and monitoring
- Access Management
5. Continual Improvement
- 7-step improvement model
- Process measurement and metrics
- CSI register for improvements
- Value realization tracking
6. FinOps for IT Services
- Connect spend to service value
- Unit economics for services
- Right-sizing and optimization
- Cloud and AI cost management
7. Communication Bridge
- Executive reporting with SIR (Situation-Impact-Resolution)
- Stakeholder management
- ROI-focused narratives
Applicability Scenarios
- Implementing ITIL 5 from scratch
- Migrating from ITIL v4 to ITIL 5
- Incident escalation and resolution
- Change management best practices
- Service desk optimization
- IT budget and cost optimization
References
Limitations
- Strategic advisory only, not legal/financial auditing
- Advice quality depends on provided context
- Always verify against local regulations
Usage Guidance
This skill appears coherent and low-risk: it is purely advisory, asks for no credentials, and has no install steps. Before enabling it, consider that it is a community-published skill (not from an official vendor), so validate any high-impact recommendations against your organization's policies and subject-matter experts. The skill requests consent before giving deeper examples — follow that prompt if you want more detailed, contextual guidance. If you need audited or legally-binding advice (e.g., financial audits, compliance rulings), use certified consultants rather than relying solely on this skill.
Capability Analysis
Type: OpenClaw Skill
Name: li-itil-manager
Version: 1.0.0
The li-itil-manager skill is a purely informational advisory tool designed to provide guidance on ITIL 5 frameworks and IT service management. Analysis of SKILL.md and the associated reference files (it-manager-handbook.md, management-scenarios.md) reveals no executable code, suspicious network activity, or data exfiltration attempts. The instructions are well-aligned with the stated purpose, and the 'Mandatory Instructional Protocol' is a benign behavioral constraint for user interaction.
Capability Tags
Capability Assessment
Purpose & Capability
Name, description, README files and SKILL.md all describe an ITIL 5 / DPSM advisory. The included guidance, scenarios and references align with that purpose; there are no unrelated binaries, env vars, or config paths requested.
Instruction Scope
SKILL.md contains only advisory instructions and a protocol that requires consent before providing deeper examples. It does not instruct the agent to read local files, access environment variables, call external endpoints, or perform actions outside advisory scope.
Install Mechanism
No install spec and no code files — instruction-only. Nothing is downloaded or written to disk by the skill itself, which is the lowest-risk pattern.
Credentials
The skill declares no required environment variables, credentials, or config paths. Its content does not reference secrets or external API keys — the requested privileges are proportionate to an advisory skill.
Persistence & Privilege
always is false and there is no install behavior. The skill does not request persistent system-level presence or modify other skills or agent settings.
How to Use
- Make sure OpenClaw is installed (local or Docker)
- Run the install command in chat:
/install li-itil-manager - After installation, invoke the skill by name or use
/li-itil-manager - Provide required inputs per the skill's parameter spec and get structured output
Version History
v1.0.0
Initial release of li_itil_manager:
- Provides comprehensive ITIL 5 (DPSM) advisory capabilities for IT service management, FinOps, and IT governance.
- Includes guidance on process optimization (incident, problem, change, knowledge, service request management).
- Offers executive-level reporting advice, service value management, and communication strategies.
- Features a mandatory protocol to seek user consent before offering extended insights or real-world examples.
- Supports triggers for terms like "itil manager," "service desk," "incident management," and related ITSM topics.
Metadata
Frequently Asked Questions
What is ITIL 5 Manager?
ITIL 5 Manager - Elite IT Service Management Advisor specializing in ITSM, FinOps, and IT governance using ITIL 5 DPSM framework. It is an AI Agent Skill for Claude Code / OpenClaw, with 56 downloads so far.
How do I install ITIL 5 Manager?
Run "/install li-itil-manager" in the OpenClaw or Claude Code chat to install it in one step — no extra setup required.
Is ITIL 5 Manager free?
Yes, ITIL 5 Manager is completely free, licensed under MIT-0. You can download, install and use it at no cost.
Which platforms does ITIL 5 Manager support?
ITIL 5 Manager is cross-platform and runs anywhere OpenClaw / Claude Code is available (cross-platform).
Who created ITIL 5 Manager?
It is built and maintained by Terry S Fisher (@43622283); the current version is v1.0.0.
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